Frequently Asked Questions
What materials are your products made of ?
Our jewelry is crafted from stainless steel, brass, zamak, natural stones, and special coatings. Each product page includes detailed material information.
Are your jewelry pieces hypoallergenic ?
Yes, we use nickel free and skin safe materials to minimize allergic reactions. We also offer pieces specifically designed for sensitive skin
How long does it take to ship my order ?
What is the shipping cost ?
Shipping is free for orders above a certain amount. For smaller orders, a flat shipping fee applies details are shown at checkout.
Which shipping company do you use ?
We work with PostNL, DHL for deliveries across Europe. You’ll receive a tracking number once your order is shipped.
My order hasn’t arrived what should I do ?
You can track your shipment using the tracking number provided. If there’s a delay, feel free to contact us for assistance.
Can I return a product I purchased ?
Yes, you can return unused items in their original packaging within 14 days of delivery.
What is your return period ?
You have 14 days from the date of delivery to initiate a return.
Do you offer product exchanges ?
Yes, if the item is in stock, we’re happy to offer an exchange. Just contact us to arrange it.
Is your jewelry water resistant ?
Some items are water resistant, but to ensure long-lasting shine, we recommend keeping jewelry away from water and chemicals.
Do you offer gift wrapping ?
Yes! You can select gift wrapping during checkout and even add a personalized note.
What payment methods do you accept ?
We accept credit/debit cards, bank transfers, and select digital wallets.
Do you offer cash on delivery ?
No, we do not offer cash on delivery. Available payment methods are clearly listed during checkout.
Are your products in stock or made to order ?
Most items are in stock and ready to ship. Custom designs are made to order and noted on the product page.
How can I hear about discounts and promotions ?
Subscribe to our newsletter and follow us on social media to stay updated on special offers.